At Reserve2Fly, we operate as an independent travel booking agency working with third-party airlines and travel suppliers. All flight bookings are subject to the fare rules, policies, and conditions set by the respective airline or supplier.
By completing a booking with us, you acknowledge that cancellation, refund eligibility, and ticket modifications are determined primarily by the airline’s fare conditions.
Many promotional, discounted, economy, or special fares are often:
We strongly encourage passengers to carefully review fare conditions before confirming a booking.
If you wish to cancel your booking, you must contact us as soon as possible in writing.
Email our support team with your booking reference number (PNR) and cancellation request details.
Our team will review the airline fare rules associated with your ticket to determine whether a refund is permitted.
If the airline allows a refund, we will provide a breakdown of:
Once you approve the refund request, we will submit the application to the airline or supplier for processing.
As a travel booking agency, Reserve2Fly incurs operational and processing costs when handling reservations, amendments, and refund requests. If your ticket qualifies for a refund, the following charges may apply:
A fee charged directly by the airline according to the ticket’s fare rules.
A service fee may be charged for processing cancellations, refund requests, or communication with the airline regarding your booking.
Any booking service fees, transaction charges, or administrative fees paid during the original reservation process are generally non-refundable.
Refund requests are processed according to airline timelines and authorization procedures.
• Airlines may take approximately 10 to 12 weeks to review and authorize eligible refunds • Processing times can vary depending on the airline, payment provider, and booking type
Once funds are received from the airline, Reserve2Fly will process the refund back to the original payment method within approximately 5 to 7 business days. Please note that some banks or card providers may require additional time to reflect the credit in your account.
Passengers who fail to check in or board their scheduled flight without notifying the airline or Reserve2Fly beforehand may be classified as a “No-Show.”
In most cases:
Certain airlines may allow partial credits or rebooking options subject to penalties and fare conditions.
Approved refunds will be returned to the original payment method used during the booking process whenever possible.
Refund transactions appearing on your bank or card statement may display under the billing reference:
Processing times may vary depending on your financial institution.
If you wish to modify your travel dates or itinerary instead of cancelling your booking, changes may be possible depending on airline fare rules and seat availability.
Please note that some promotional or discounted tickets may not allow changes after booking confirmation.
We strongly recommend purchasing comprehensive travel insurance to help protect against unexpected situations including:
Travel insurance may help reduce financial losses associated with non-refundable bookings.
If you have questions regarding cancellations, refunds, or ticket changes, please contact Reserve2Fly customer support.
info@reserve2fly.co.uk
020 3376 0030
