1. Introduction and Our Role

Welcome to Reserve2Fly. These Terms and Conditions apply to all travel bookings made through our website, customer support team, or any affiliated booking channels.

Reserve2Fly operates as an independent travel booking agency. We act as an intermediary between customers and third-party travel suppliers, including airlines, hotels, consolidators, and travel service providers.

When you complete a booking with us, the contract for the travel service is established directly between you and the relevant supplier or airline. Each supplier may have its own additional terms, conditions, baggage rules, cancellation policies, and travel requirements that also apply to your booking.

By using our services, you agree to comply with both our Terms and the supplier’s individual policies.

2. Company Information

Trading Name

Reserve2Fly

Company Registration Number

16987121

Trading Address

Flat 64 Rusland Court, Broadmoss Drive, Manchester, England, M9 7HG.

Registered Office

Flat 64 Rusland Court, Broadmoss Drive, Manchester, England, M9 7HG.


3. Booking Confirmation and Contract Formation

A booking will only be considered confirmed once all of the following conditions have been completed:

  • Full payment or any required deposit has been successfully received
  • Fare availability and pricing have been verified with the airline or supplier
  • A confirmed E-ticket, booking reference, or travel confirmation has been issued to you

Please note that automated emails acknowledging your enquiry or payment request do not represent a confirmed booking agreement.

In rare cases, airfare prices may change before ticket issuance due to airline updates or availability changes. If this occurs, we will contact you before processing the booking to obtain your approval for the revised fare.


4. Payments and Billing Information

We accept payments through major credit cards, debit cards, and approved bank transfer methods.

Billing Descriptor

For payment security and transparency purposes, charges processed through our website or customer service team may appear on your bank or card statement under the billing descriptor:

Reserve2Fly

By proceeding with a booking, you acknowledge and authorize transactions processed under this billing reference.


5. Pricing, Taxes, and Availability

All prices displayed are subject to availability and may change without prior notice until tickets are officially issued.

Unless otherwise stated:

  • Prices include applicable airport taxes and government fees known at the time of booking
  • Certain destinations may charge local tourism taxes, resort fees, or service charges payable directly at the destination
  • Promotional fares may have limited availability and additional restrictions

We make every effort to ensure pricing accuracy; however, occasional pricing or technical errors may occur.


6. Changes, Cancellations, and Refunds Requested by You

Many discounted, promotional, or special airline fares may be non-refundable and non-changeable.

Flight Changes

Where permitted by the airline fare rules, booking changes may be subject to:

  • Airline-imposed change penalties
  • Fare differences
  • Administrative service fees charged by Reserve2Fly

Cancellations and Refunds

If your booking qualifies for a refund according to airline policies:

  • Refunds are processed only after approval from the airline or supplier
  • Service or administration charges may apply for processing refund requests
  • Processing timelines may vary depending on the airline or payment provider

No-Show Policy

Passengers who fail to check in or board their scheduled flight may lose the entire ticket value, depending on airline fare rules.


7. Airline Schedule Changes and Supplier Cancellations

Airlines and travel suppliers may occasionally change flight schedules, routes, aircraft, or operating times due to operational, weather-related, or technical reasons.

Minor Schedule Adjustments

We will attempt to notify you of any minor changes communicated to us by the airline.

Major Changes or Flight Cancellations

If a supplier significantly changes or cancels your booking, we will assist in obtaining:

  • Alternative flight options
  • Airline credits
  • Refunds where permitted under the airline’s policy

Reserve2Fly acts solely as an intermediary and cannot be held responsible for losses, expenses, delays, or disruptions caused directly by airline or supplier operational decisions.

8. Passports, Visas, and Health Requirements

Passengers are fully responsible for ensuring they possess all required travel documentation before departure.

Passport Requirements

Many countries require passports to remain valid for at least six months beyond the intended return travel date.

Visa Requirements

It is your responsibility to obtain all necessary:

  • Entry visas
  • Transit visas
  • Travel authorizations
  • Immigration approvals

Health and Travel Requirements

Travellers are responsible for complying with all health, vaccination, testing, or entry requirements applicable to their destinations and transit countries.

Reserve2Fly accepts no responsibility if boarding or entry is denied due to incomplete, incorrect, or invalid documentation.


9. Travel Insurance

We strongly recommend that all passengers purchase comprehensive travel insurance covering:

  • Trip cancellations
  • Medical emergencies
  • Lost baggage
  • Travel delays
  • Personal liability
  • Unexpected travel disruptions

Travel insurance can help protect against costs outside the control of airlines or travel providers.


10. Limitation of Liability

Reserve2Fly acts only as a booking intermediary for third-party suppliers including airlines, hotels, and travel providers.

We are not liable for:

  • Supplier delays or cancellations
  • Airline operational issues
  • Personal injury or illness
  • Loss of baggage or personal belongings
  • Schedule disruptions
  • Force majeure events
  • Actions, omissions, or negligence by suppliers

Our responsibility is limited to providing booking and administrative services related to your reservation.


11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising in relation to these Terms shall fall under the exclusive jurisdiction of the courts of England and Wales.


12. Contact Information

If you have any questions regarding these Terms and Conditions or your booking, please contact Reserve2Fly using the details below:

Email

info@reserve2fly.co.uk

Phone

020 3376 0030

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